Eptica
NOVEMBER 30, 2016
Date: Wednesday, November 30, 2016 The push for mobile customer service. Author: Gokcen Onur The rise of the smartphone has transformed how people interact with each other, brands and the world around them. Published on: November 30, 2016.
Michelli Experience
DECEMBER 6, 2016
Here are some random but interesting tidbits for your consideration: International Customer Management Institute’s research on business leaders suggests that 62% think mobile customer service is a competitive differentiator. According to CEI, only 1% of customers feel providers CONSISTENTLY meet their expectations.
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ShepHyken
NOVEMBER 4, 2016
With the availability of smart features like click to call service on apps, millennials prefer to receive instant response to their queries. Real-time Assistance: Providing customer service through live assistance is one of the best ways to glorify your customer experience.
Joe Rawlinson
APRIL 25, 2018
Basically, you can make a window to any of your services via a mobile app. Customers will love it. In fact, 75% of customers rely on the Internet and their smartphones when they shop. Additionally, 50% of these customers prefer to use a mobile customer service app before any other means at their disposal.
Eptica
JUNE 3, 2016
Research from Ovum/Tyntec with US and German consumers show that it is driving changes in behavior in four key ways : Consumers expect faster answers on mobile channels. Consumers want to interact on new channels. Consumers want to interact on ‘old’ channels too. There are three areas to focus on: 1.
Kayako
SEPTEMBER 20, 2018
While a basic customer journey map can still be valuable, all customer-facing personnel must also be willing to deviate from this and provide more tailored services, based on the needs of the client, with drastically different sales cycle lengths. . Interact With Customers in Real Time .
Natalie Petouhof
FEBRUARY 22, 2016
Today’s forward-thinking organizations understand the value of delivering personalized and contextually relevant interactions that enhance the customer experience and heighten loyalty. As potentially threatening interactions surface, red flag detection alerts users to problems and tailors appropriate responses.
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