InMoment XI

JUNE 14, 2022

Typically the PLG model evaluates business and pipeline health based on user actions (clicks) and subscription revenue. Voice of customer data illuminates the “why” behind the clicks and the cash. Net Promoter Score (NPS): Loyalty and More. This is where CX metrics are so valuable.

Metrics 260

Metrics Net Promoter Score NPS Effort Score 260

Wootric

JULY 5, 2020

Typically the PLG model evaluates business and pipeline health based on user actions (clicks) and subscription revenue. Voice of customer data illuminates the “why” behind the clicks and the cash. Net Promoter Score (NPS): Loyalty and more. This is where CX metrics are so valuable. CSAT Example: Glassdoor.

Metrics 85

Metrics Net Promoter Score NPS Effort Score 85

Wootric

JULY 5, 2020

Typically the PLG model evaluates business and pipeline health based on user actions (clicks) and subscription revenue. Voice of customer data illuminates the “why” behind the clicks and the cash. Net Promoter Score (NPS): Loyalty and more. This is where CX metrics are so valuable. CSAT Example: Glassdoor.

Metrics 52

Metrics Net Promoter Score NPS Effort Score 52

Thematic

JUNE 3, 2021

This is typically managed by the Customer Experience team and is known as a Voice of Customer program. Some of these programs include requirements to follow up with each respondent to " close the customer feedback loop ". That being said, a full-blown Voice of Customer program might be too expensive for your needs.

Measurement 62

Measurement Customer Experience User Experience Feedback 62

Retently

SEPTEMBER 12, 2018

At a first glance, relying on the input provided by the sales, marketing, and support teams might seem sufficient; however, we wanted to take the opportunity to use customer feedback to prioritize the product roadmap from a customer’s perspective as well. Our customer support team efforts are highly appreciated.

Feedback 117

Feedback NPS Roadmap Insights 117