5 Powerful Ways to Use the Customer Experience Metrics You Already Collect
Pointillist
SEPTEMBER 26, 2018
Net Promoter Score ® (NPS ® ), in particular, has gained a lot of prominence in the last decade. Yet at the end of the day, the act of capturing NPS alone will not magically solve your customer experience problems. Here are three examples: Employ NPS as a Go/No-Go Threshold for Launching a New Product.
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