E-support NPS Roadmap Webinar 
Wootric
MARCH 15, 2020
This may not hold true for every business we work with – Zoom, GrubHub, and the e-commerce toilet paper company Who Gives a Crap are having quite a moment. How can you plan to support your employees through these challenges? Of course, the question then becomes how do you retain customers and build loyalty? Be a good citizen.
CSM Practice
JANUARY 1, 2017
For example, often, the customer success program for SaaS clients will also include TAMs as the elite level of proactive support. . They do in a manner that’s not specifically related to a support case or a bug that needs to be fixed or a renewal contract that’s due. These people add value and develop a relationship with customers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thematic
MARCH 29, 2020
The most popular customer feedback surveys are Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys, which are typically sent daily, monthly, quarterly, once or twice a year, depending on how many customers you have and how quickly you iterate. In large communities, members can support each other and reduce support costs.
Amity
JULY 18, 2016
Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer Product Adoption roadmap. Progression of customer in Life Cycl e. Account priority & levels segmentation.
Amity
JULY 18, 2016
Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer Product Adoption roadmap. Progression of customer in Life Cycl e. Account priority & levels segmentation.
Amity
JULY 18, 2016
Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer Product Adoption roadmap. Progression of customer in Life Cycl e. Account priority & levels segmentation.
Amity
JULY 18, 2016
Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer Product Adoption roadmap. Progression of customer in Life Cycl e. Account priority & levels segmentation.
Expert insights. Personalized for you.
125 
Let's personalize your content