Kate Nasser

NOVEMBER 24, 2019

Avoid these defensive replies to feedback to preserve other's trust & professional respect of you. Success insights fr Kate Nasser, The People Skills Coach™ | Leadership, Leading Morale, Teamwork, Customer Service, Career. The post Avoid These Defensive Replies to Feedback | #PeopleSkills #Leadership appeared first on KateNasser.com.

Leadership 82

Leadership Feedback Insights Customer Service 82

Forrester's Customer Insights

NOVEMBER 24, 2019

We just published two retail benchmark reports for Singapore, assessing retailers’ omnichannel retail capabilities and digital store capabilities, respectively. For both evaluations, we selected six multichannel retailers that operate both online and offline stores and provide “buy online, pick up in store” services in Singapore: Charles & Keith, Decathlon, Harvey Norman, Marks & Spencer, Uniqlo, […].

Omnichannel 55

Omnichannel Retail Customer Experience Customers 55

NICE inContact

NOVEMBER 24, 2019

Are you ever confused by the term AI? In this blog post, we’ll clear up some common misconceptions, outline what it really is, and explore the different branches of AI being leveraged in modern contact center software today. The term AI is more than just a buzzword! Let’s dive a little deeper!

Contact Center 62

Contact Center Blog Call Center Insights 62

Optimove

NOVEMBER 24, 2019

Delayed your Black Friday/Cyber Monday email campaign? Don’t fret. Research by Optimove shows that campaigns sent on Black Friday increased revenue by 11% on average, and reactivation rates doubled on the week of Black Friday and Cyber Monday. The post Increasing Your Revenue by 11% on Black Friday is as Simple as Sending an Email. Here’s How appeared first on Optimove.

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Customers

Optimove

NOVEMBER 24, 2019

Optimove evaluated for its current offering, strategy and market presence in the CCCM for independent platforms report. The post Optimove Named Strong Performer In Cross-Channel Campaign Management by The Forrester Wave 2019 appeared first on Optimove.

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2019 Management Marketing 52