InMoment XI
JULY 7, 2009
What You Need to Know to Take Your Customer Relationships to the Next Level. Maintaining a steady customer base is crucial to growing a business. And a key factor in achieving that goal is improving customer satisfaction, loyalty and engagement. But the question is: Where do you start?
CX Advantage Walker
JULY 20, 2009
Seems like a no-brainer, right? However, make sure this message is being communicated to account teams as a way to encourage engagement in close the loop actions. Before giving them training on the process and tools they will use to follow-up on issues and document action plans, make sure to share with them the benefits they can. Continue reading. The post Is There Value in Customer Follow-Up?
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Service Untitled
JULY 15, 2009
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Improving a Department in 4 Steps Douglas July 15, 2009 Customer Service , Exercises/Resources 2 Comments Over the last week or so, I have been working with a company on improving the service experience within a small department of theirs.
InMoment XI
JULY 7, 2009
What You Need to Know to Take Your Customer Relationships to the Next Level. Maintaining a steady customer base is crucial to growing a business. And a key factor in achieving that goal is improving customer satisfaction, loyalty and engagement. But the question is: Where do you start?
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
JULY 7, 2009
What You Need to Know to Take Your Customer Relationships to the Next Level. Maintaining a steady customer base is crucial to growing a business. And a key factor in achieving that goal is improving customer satisfaction, loyalty and engagement. But the question is: Where do you start?
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
InMoment XI
JULY 15, 2009
On Tuesday, July 14, 2009, Allegiance, Inc. announced that it has acquired Inquisite, an innovative provider of online survey software based in Austin, Texas. This acquisition accelerates Allegiance’s leadership position in the Enterprise Feedback Management (EFM) space, and its focus on building next generation voice-of-the-customer (VOC) and voice-of-the-employee (VOE) feedback systems to increase loyalty and.
InMoment XI
JULY 15, 2009
On Tuesday, July 14, 2009, Allegiance, Inc. announced that it has acquired Inquisite, an innovative provider of online survey software based in Austin, Texas. This acquisition accelerates Allegiance’s leadership position in the Enterprise Feedback Management (EFM) space, and its focus on building next generation voice-of-the-customer (VOC) and voice-of-the-employee (VOE) feedback systems to increase loyalty and.
InMoment XI
JULY 27, 2009
Keep up-to-date on what's happening with Allegiance by following us via the following Web 2.0 social networking sites: Facebook , LinkedIn , Twitter , and the Allegiance blog.
InMoment XI
JULY 27, 2009
Keep up-to-date on what's happening with Allegiance by following us via the following Web 2.0 social networking sites: Facebook , LinkedIn , Twitter , and the Allegiance blog.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
InMoment XI
JULY 27, 2009
Keep up-to-date on what's happening with Allegiance by following us via the following Web 2.0 social networking sites: Facebook , LinkedIn , Twitter , and the Allegiance blog.
InMoment XI
JULY 2, 2009
In the work that we do here at Allegiance, we occasionally come across a company that is afraid to ask for or collect feedback from their customers or employees. Learn why collecting customer feedback is crucial to creating more value for your customers.
InMoment XI
JULY 2, 2009
In the work that we do here at Allegiance, we occasionally come across a company that is afraid to ask for or collect feedback from their customers or employees. Learn why collecting customer feedback is crucial to creating more value for your customers.
InMoment XI
JULY 2, 2009
In the work that we do here at Allegiance, we occasionally come across a company that is afraid to ask for or collect feedback from their customers or employees. Learn why collecting customer feedback is crucial to creating more value for your customers.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
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CX Advantage Walker
JULY 1, 2009
I remember being told as a child that swimming immediately after I eat would cause stomach cramps. I believe that it was a stated rule that 1 hour after you eat, you could safely return to the water without fear of cramps (regardless of how much you ate, it was always 1 hour). As a. Continue reading. The post Best practice for avoiding stomach cramps… appeared first on CX Advantage.
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