SurveySensum

JUNE 9, 2023

How to choose the right kind of customer satisfaction survey at different touchpoints? How likely are you to recommend our telecommunications services to friends or colleagues? Please rate the level of effort required to resolve your recent service inquiry or issue on a scale of 1 to 5. Why Customer Effort Score Surveys?

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Effort Score Telecommunications 52

Pointillist

SEPTEMBER 26, 2018

Use Customer Effort Score (CES) to determine the effort required during the onboarding process (which is the journey point at which customers are most likely to churn). Your Customer Effort Score will tell you how easy your onboarding process is. d) Leverage Promoters and Other Happy Customers.

Metrics 65

Metrics Net Promoter Score Customer Experience NPS 65

Comm100

APRIL 25, 2018

Compare that with the long and laborious process of dealing with large telecommunications companies. The Importance of Being a Low Effort Company. Corporate Executive Board (CEB) Global is the consulting firm who came up with the Customer Effort Score. Pinpoint Touchpoints That Cause Friction.

Call Center 40

Call Center Loyalty Definition Telecommunications 40

Experience Matters

APRIL 7, 2015

Our consultants have helped customers to achieve successes such as: Recommendation rate driven to 94 percent, 30+ percent increase in NPS®, 90 percent renewal rate, and 96 percent low or very low Customer Effort Score. Organizations can gain an omni-channel view of the customer across every touchpoint across the customer journey.

2015 97

2015 Multi-Channel 2014 CEM 97