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future-proofing-business-transformation-four-lessons-from-the-pandemic

Future-Proofing Business Transformation: Four Lessons from the Pandemic

CSM Magazine

JUNE 23, 2021

Over 60 per cent of CEOs surveyed by Gartner revealed they believe digital transformation will spur an economic boom in 2021. To capitalise on this, leaders will need to navigate transformation projects with speed and precision. Leaders can build on insights from these experiences. Embracing agility. Smart partnering.

2021

2021 Article Customer Satisfaction Culture

Lessons Learned from the Frontlines of CX: How One Company Improved Customer Satisfaction by 23% Despite a Volume Surge

Bold360

APRIL 28, 2021

What can we learn from a year transformed by a global pandemic and the rapid shift to digital engagement? That businesses can actually improve their key indicator metrics during uncertain times if they have the right systems and tools in place. 2020 was a year for the record books. The Challenge: Service Bottlenecks.

Customer Satisfaction

Customer Satisfaction Banking Average Handle Time 2020

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Future-Proofing Business Transformation: Four Lessons from the Pandemic

Lessons Learned from the Frontlines of CX: How One Company Improved Customer Satisfaction by 23% Despite a Volume Surge

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