4 case studies to prove the value of Net Promoter Score
delighted
OCTOBER 22, 2019
Net Promoter Score surveys measure customer loyalty by identifying customers as promoters, passives, and detractors. In order to collect this very-real feedback, HotelTonight began soliciting customer feedback with NPS surveying and overtime grew their NPS score to 75 - roughly double the average score of the hospitality industry.
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