how-benenden-health-transformed-member-experiences 
CSM Magazine
FEBRUARY 13, 2024
Founded in 1905, Benenden Health provides affordable healthcare services to over 860,000 members across the UK. But as demand grew and its member base diversified, this nonprofit mutual realised it needed to upgrade its customer contact infrastructure to continue delivering exceptional service.
CSM Magazine
SEPTEMBER 18, 2023
This week saw a hallmark day for the customer experience (CX) community as Sabio Group’s HQ in London played host to its dedicated Genesys Cloud CX session. The palpable excitement in the room was testament to the promise that these new features and functions hold for transforming the CX domain.
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