5 ways to know if your IVA is ready for Summer 2022
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JUNE 2, 2022
Without the right Intelligent Virtual Agent (IVA) in place, the summer volume spike could result in long hold times and even more guest frustration. Your IVA should be able to offer travelers easy access to their profiles and be able to obtain balance information, request travel awards, enroll new members, and respond to questions.
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