5 ways to know if your IVA is ready for Summer 2022
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JUNE 2, 2022
Without the right Intelligent Virtual Agent (IVA) in place, the summer volume spike could result in long hold times and even more guest frustration. So, what does this mean for CX in the travel industry? A spike in guest inquiries due to confusion, cancellations, changes in plans and, frankly, forgetting how to travel.
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