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5 ways to know if your IVA is ready for Summer 2022

Interactions

Without the right Intelligent Virtual Agent (IVA) in place, the summer volume spike could result in long hold times and even more guest frustration. The post 5 ways to know if your IVA is ready for Summer 2022 appeared first on Interactions. So, what does this mean for CX in the travel industry?

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Sabio Group Unveils ‘Sabio Console’ – It’s New AI-Powered Customer Experience (CX) Platform

CSM Magazine

Sabio Group, the digital customer experience (CX) transformation specialist, is launching a new AI-powered platform aimed at simplifying the management of customer interactions across multiple channels.