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5 ways to know if your IVA is ready for Summer 2022

Interactions

JUNE 2, 2022

Without the right Intelligent Virtual Agent (IVA) in place, the summer volume spike could result in long hold times and even more guest frustration. Managing travel credits and refunds . So, what does this mean for CX in the travel industry? Guests want to solve their problems with self-service tools.

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2022 Travel Rewards Programs Virtual Agent 62
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Sabio Group Unveils ‘Sabio Console’ – It’s New AI-Powered Customer Experience (CX) Platform

CSM Magazine

APRIL 7, 2022

Sabio Group, the digital customer experience (CX) transformation specialist, is launching a new AI-powered platform aimed at simplifying the management of customer interactions across multiple channels. This integration allows organisations to build rich, omni-channel experiences for their customers.

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Multi-Channel Customer Experience Virtual Agent Transportation 52
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