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5 ways to know if your IVA is ready for Summer 2022

Interactions

JUNE 2, 2022

Without the right Intelligent Virtual Agent (IVA) in place, the summer volume spike could result in long hold times and even more guest frustration. Your IVA should streamline issuing and using travel credits as well as handling refunds with self-service technology. So, what does this mean for CX in the travel industry?

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2022 Travel Rewards Programs Virtual Agent 62
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Sabio Group Unveils ‘Sabio Console’ – It’s New AI-Powered Customer Experience (CX) Platform

CSM Magazine

APRIL 7, 2022

Stuart Dorman, Sabio’s Chief Innovations Officer, said : “Console allows users to easily map channels to the relevant ‘bot’ and handles the complexity of media transport and session management, allowing customers to build rich, omni-channel experiences.

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Multi-Channel Customer Experience Virtual Agent Transportation 52
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