ProProfs Chat

JUNE 14, 2019

We’ve compiled a list of 100+ customer service statistics and trends to help you provide delightful support experience. Latest Customer Experience Trends. What Customers Think of CX. Customers Communication Statistics. Poor Customer Service Experiences. Great Customer Service Statistics.

2019 90

2019 Customer Service Social Media Poor Customer Service 90

Playvox

SEPTEMBER 1, 2021

Eye contact is powerful and customers generally prefer live agent support. According to Microsoft , “30% of consumers expressed that not being able to reach a real person when they needed to was the most frustrating part of a poor customer service experience. Intelligent Virtual Agent.

Customer Service 68

Customer Service Contact Center Virtual Agent Competitive Advantage 68

Pointillist

SEPTEMBER 28, 2021

According to Forbes, poor customer service is costing businesses more than $75 billion a year. But many contact center leaders struggle to achieve these outcomes while simultaneously improving customer satisfaction. Contact centers are now considered more than just service centers. By Stephanie Ventura.

Contact Center 40

Contact Center Customer Journey Omnichannel Metrics 40