Totango

AUGUST 23, 2022

B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. Finally, we’ll offer some guidelines on how to structure your B2B customer journey map around key touchpoints and how to use technology to automate an effective touchpoint management strategy. White papers. Blog content.

Touchpoint 117

Touchpoint Customer Journey B2B Customer Journey Mapping 117

West Monroe

MARCH 27, 2017

If you have read our white paper “ Becoming a Customer-Centric Bank ,” you are familiar with the four jigsaw puzzle pieces to become customer-centric: Sales Fundamentals. One of the most valuable assets to your Banking CRM is the ability to measure results within your Sales teams and overall business.

Banking 40

Banking White Paper Loyalty Customer Centricity 40

Calabrio

APRIL 25, 2017

Today there are technologies that are capable of handling large quantities of data. These technologies underpin many of the largest applications on the internet. Contact center reporting technology of the future. The birth of Big Data. Silos are eliminated and brand can better understand the entire customer journey.

Contact Center 56

Contact Center White Paper Social Media Roadmap 56

Calabrio

APRIL 25, 2017

Today there are technologies that are capable of handling large quantities of data. These technologies underpin many of the largest applications on the internet. Contact center reporting technology of the future. The birth of Big Data. Silos are eliminated and brand can better understand the entire customer journey.

Contact Center 40

Contact Center White Paper Social Media Roadmap 40

Calabrio

APRIL 25, 2017

Today there are technologies that are capable of handling large quantities of data. These technologies underpin many of the largest applications on the internet. Contact center reporting technology of the future. The birth of Big Data. Silos are eliminated and brand can better understand the entire customer journey.

Contact Center 40

Contact Center White Paper Social Media Roadmap 40

Amity

FEBRUARY 10, 2017

At Oracle Marketing Cloud we’ve undergone an effort to integrate various technologies into a single platform that enables our customers to accelerate and optimize the way they find and nurture prospects in a more personalized, targeted, and automated way. What have been the driving factors of change at Oracle Marketing Cloud?

Customer Success 80

Customer Success Marketing White Paper Net Promoter Score 80

SurveySparrow

MARCH 26, 2021

A GTM strategy provides a roadmap for businesses to understand the relevancy and impact of their marketing and sales strategy. If your product is still in its initial stages, here are some questions that you can ask: Do you have the necessary technologies to build your product? Who is responsible for go-to marketing strategy?

Marketing 52

Marketing White Paper Advertising Airlines 52