Multi-Channel Omnichannel Retail Virtual Agent 
GetFeedback
APRIL 17, 2019
If you cover multiple communication channels (Aka omnichannel customer service ) , people will reach out: being able to choose the way to contact support simply makes it more convenient. However, adding new channels is not enough. Covering such channels as phone, email, web, live chat, social media, communities, etc.
CSM Magazine
JUNE 12, 2020
As retail automation technology takes quantum leaps forward (see Figure 3), companies that provide value-driven information across multiple touchpoints will differentiate themselves from those who employ single channel or siloed environments. Omni-channels. Increasing Role of Technology in Customer Service.
Kustomer
JUNE 27, 2022
Spanning multiple channels, across both brick-and-click locations, customers want immediate answers to product questions, swift resolution to their problems, and personalized brand interactions. In this particular digital age, the ability to offer the same level of service, across any channel, is paramount to long-term brand success.
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