our-team andy-johnson 
Oracle
JANUARY 31, 2018
This month, the SmarterCX.com team reached out to customer experience SMEs and asked what hot topics, influential innovations, and upcoming trends will influence customer experience in 2018. On our 2018 Predictions page, you’ll find articles like: Top 5 CMO Priorities in 2018 (Hint: It’s All About Data). Check it out.
West Monroe
FEBRUARY 23, 2023
But the opportunity from increased collaboration is real: Our research also shows that collaboration is one of the top four drivers of organizational performance. Our research also shows that high performing organizations support a risk-taking culture, but risk is still viewed as a four-letter curse to most HR and compliance departments.
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