ChurnZero

APRIL 10, 2020

As a deadline-driven team, Implementation fiercely adheres to project start and completion dates (for their sake and the customer’s). To balance their perpetual project intake, they’re eager to offload projects once completed so they can move on to the next. So, from here on out, we’ll use this more positive term instead.

Customer Success 61

Customer Success Customer Journey Mapping Loyalty Programs Reference 61

Customer Bliss

MARCH 14, 2017

One of the more interesting aspects of this discussion is about the skill development necessary to grow into a customer-facing role — and how that professional journey can really start from anywhere. As you’ll see in this episode, though, her beginnings emanate from a very different background than most. About Diane.

Chief Customer Officer 219

Chief Customer Officer Sales Customers Books 219

ProProfs Chat

AUGUST 8, 2019

Do you know that 52% of consumers make an additional purchase from a company after a positive customer service experience? You can learn a lot from someone’s failures and successes. By learning about every customer, their pain points, what they really expect and how they wish to see themselves when approaching a brand.

Customer Service 51

Customer Service Airlines E-support Brands 51