GetFeedback

JANUARY 12, 2020

In CustomerThink’s recent study of 200+ CX initiatives, 74% agreed: “By 2020, customer experience will overtake price and product as the key brand differentiator.”. According to Forrester Research , “CX leaders outperformed CX laggards on both stock price growth and total returns.” And for good reason. That’s not as easy as it seems.

Customer Journey Mapping 221

Customer Journey Mapping Customer Journey Touchpoint Airlines 221

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. With myriad features and functionality, evaluating customer experience software isn’t a cut-and-dry process. In fact, sometimes it can seem. nickwebbcom.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

Storyminers

JULY 6, 2020

That’s why we feel compelled to introduce our readers to a larger scope of people wo inspire a world of excellent customer experience. We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Thought leaders come in all shapes and sizes. Adrian Swinscoe.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

That’s why we feel compelled to introduce our readers to a larger scope of people wo inspire a world of excellent customer experience. We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Thought leaders come in all shapes and sizes. Adrian Swinscoe.

Customer Service 52

Customer Service Customer Experience Magazine Books 52