Remove perspectives signature-research building-digital-organization
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Diagnosing Customers’ New Behavior During the Pandemic

Beyond Philosophy

From an evolutionary psychological perspective, which is about the survival of the species, it makes sense. From a leadership and Customer Experience perspective, with nary a saber-toothed tiger in sight, we still think it makes sense. Loss Aversion), so we look at things from a negative perspective.

Insurance 130
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

They have not only brought new perspectives on the table but have redefined the customer experience exceptionally! He has 25 years of experience on the leading edge of digital transformation, social, and marketing strategy and has previously worked at American Express, Prudential Financial, USAA, and Forrester Research in senior roles.

2020 132
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Digital and Org Design: 5 Insights from Healthcare Leaders

West Monroe

The future of healthcare is digital. Telemedicine and online pharmacies continue to impact existing industries while legacy healthcare payers and providers are making strides to create digitally agile organizations. The data highlighted five key areas of opportunity for healthcare organizations.

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Digital and Org Design: 4 Insights from Financial Services Leaders

West Monroe

Financial services companies have compelling visions for a digital-first future—making strides to create digitally agile organizations. But they can still make progress in aligning with customer priorities and embedding a digital mindset throughout their organization.

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Digital and Org Design: 4 Insights from Financial Services Leaders

West Monroe

Financial services companies have compelling visions for a digital-first future—making strides to create digitally agile organizations. But they can still make progress in aligning with customer priorities and embedding a digital mindset throughout their organization.