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CSM from the Trenches: Mentors – Natalie Williams; Director, Customer Success; SmashFly Technologies

ClientSuccess

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. The key is being consultative and guide customers to their outcomes.

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19 Qualities That Can Make Good Customer Success Managers Great

ClientSuccess

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. 19 Qualities That Can Make Good Customer Success Managers Great.

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Types of Polls: Exploring Polling Methods & Their Significance

SurveySparrow

Often, they are the results of polls , a tool used to collect public opinions on everything, ranging from politics to product preferences. In this blog, we’ll explore the major types, their purpose, how they work, and some examples to help you understand better. There are different types of polls to gather various kinds of data.