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How to Upgrade to an Advanced Customer Experience Strategy

Lumoa

The internet has no shortage of platforms for consumers to share their unfiltered opinions about businesses. From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. This is because CX involves many factors that are outside your direct control.

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ChurnZero’s 10 Customer Success Leaders to Watch in 2020

ChurnZero

In 2019, Yamini was recognized as one of the Most Influential Women in Business by San Francisco Business Times. . Based on LinkedIn research, Customer Success r oles saw 34% annual growth —qualifying them as one of the top emerging jobs in 2020. 1) Yamini Rangan, (First) Chief Customer Officer, HubSpot .

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Episode Two: Pulse Everywhere Session Recaps and Takeaways from Day Two

Gainsight

Manager of Customer Success Operations at Okta, Valery Skvirskaya Manager of Customer Success Operations Glint, Thuy Koo Manager, Customer Success Operations, of Glint joined together to create an amazing ensemble cast discussing the importance of adoption to your customer’s journey. How clean is your data? Daily Tracks.

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