BlueOcean

MAY 13, 2021

Big brands—ones with resources and manpower—were ahead of the game. Many had pre-existing apps and seamless eCommerce sites, coupled with pick-up and delivery options, that were well positioned to reach people despite the pandemic. Convenience: First Among Equals. These are stunning statistics.

Loyalty 156

Loyalty Brands Average Handle Time 2020 156

Stella Connect

MARCH 20, 2018

These companies must ensure they have the right resources in place to consistently meet the sky-high expectations they’ve set while serving a rapidly expanding customer base. Will you use in-house agents and/or outsourced teams? and we don’t outsource customer service to save money. EBTH’s customer service agent at work.

Customer Service 55

Customer Service Contact Center E-support Call Center 55

Stella Connect

MARCH 20, 2018

These companies must ensure they have the right resources in place to consistently meet the sky-high expectations they’ve set while serving a rapidly expanding customer base. Will you use in-house agents and/or outsourced teams? and we don’t outsource customer service to save money. EBTH’s customer service agent at work.

Customer Service 40

Customer Service Contact Center Call Center E-support 40

Clarabridge

AUGUST 28, 2015

The lack of resources often prevents them from hiring extra people to take care of the night and weekend shifts. In those cases, outsourcing a part of the work to lighten the load is the perfect alternative to cover periods of time when there’s a significantly higher volume of messages. Being Active When Your Audience Is.

Customer Service 75

Customer Service Social Media Customer Care 2015 75

LiveChat

MAY 13, 2016

Google offers a fairly powerful set of apps that can be a great alternative to Microsoft’s Office suite. It includes a word editing app called Google Docs , a spreadsheet app called Google Sheets and a presentation app called Google Slides. What’s most important about all the apps is that they are all cloud-based.

Social Media 44

Social Media Communication Document Customer Service 44

Comm100

FEBRUARY 7, 2018

Judging Resources and Support Availability. Judging Resources and Support Availability. Will the vendor take care of service engagements, or will your team have to contract an outsourced third-party? Will the vendor provide onboarding with the proper structure, training, and resources that your team needs to succeed?

Customer Engagement 41

Customer Engagement Engagement Social Media White Paper 41

Comm100

FEBRUARY 16, 2018

As each year comes to a close, thought leaders and customer experience experts rush to offer insight on how these changes will manifest themselves in the coming months – and whether nor not they’ll leave a lasting impact on the industry. A Friction-less Experience Will Be Mandatory. Recommended for you: Is Your Contact Center Ready for the New Year?

2018 40

2018 2017 Customer Service Social Media 40