ChurnZero

JANUARY 4, 2019

So, without further ado, here are twenty-two trends, best practices and predictions for the year ahead. As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. 2.) .” – Julia Ahlfeldt, Customer Experience Advisor, Julia Ahlfeldt CX Consulting.

2019 73

2019 Customer Success 2018 Chief Customer Officer 73

ChurnZero

JANUARY 4, 2019

So, without further ado, here are twenty-two trends, best practices and predictions for the year ahead. As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. 2.) .” – Julia Ahlfeldt, Customer Experience Advisor, Julia Ahlfeldt CX Consulting.

2019 49

2019 Customer Success 2018 Chief Customer Officer 49

Bold360

NOVEMBER 21, 2016

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? Meet Our Panel of Customer Experience Pros: Daisy Jing. Sasha Tenodi. Daisy Jing.

2016 111

2016 2017 Customer Experience Social Media 111