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tag alpha-test-vs-beta-test

6 Experts Share How They Use Customer Feedback to Build a Better Product

Gainsight

JANUARY 17, 2020

We tag each piece of feedback with the impacted account, the feature area, and its priority to the customer. Those teams tag us when they come across feedback that’s worth our notice. Most new features are only released to a small group of customers in our beta program. This allows us to run experiments safely.

Feedback

Feedback Roadmap Demo ROI

46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software

Bold360

DECEMBER 1, 2016

“I think the biggest mistake organizations make when purchasing ANY kind of management software is…” Incorrectly evaluating the price of the system vs. the actual cost of the system. Often, the cost of a new package is much, much higher than the initial price tag. “Customer experience is a wide term. kevinc2003.

Customer Experience

Customer Experience Customers Consulting E-support

Webinars

Manual Call Reviews? There's a Better Way!

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6 Experts Share How They Use Customer Feedback to Build a Better Product

46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software

Webinars

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