Three Steps to Reduce Dueling Silos
Customer Bliss
MARCH 19, 2015
You can recognize disconnected silo agendas at work when short-term revenue requirements compromise long-term revenue efforts. The shorthand for the CCO role is to be that duct tape to connect the silos by reframing the work of the business through the lens of how your customer experiences the company. Identify Cross-Silo Dependencies.
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