CSM Magazine

FEBRUARY 8, 2017

Most organizations still believe that if the frontline will just give good service, customers will be happy and loyal. The fundamental flaw is the belief that the frontline must be cajoled into giving good service. In fact, most service staff are doing their best—given the card and processes, they have been dealt.

2016 61

2016 Consulting Culture Sales 61

ClientSuccess

OCTOBER 22, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. 19 Qualities That Can Make Good Customer Success Managers Great.

Customer Success 41

Customer Success Management Touchpoint Customers 41

ProProfs Chat

JANUARY 31, 2020

Prioritizing the company policy more than the customer is an example of poor customer service in today’s time. . Poor customer service is a big no, especially when it can risk a business its customers. It was further added that every year poor customer service is costing businesses more than $70 billion. . Clear Conversations.

Customer Service 52

Customer Service Customers Social Media Poor Customer Service 52

Help Scout

JUNE 22, 2021

Your customer experience is the main differentiator between you and your competitors, and all of the customer service statistics back it up. Below, we’ve collected 111 key statistics exploring the relevance and importance of good customer service — and expanding on the cost and impacts of poor customer service.

Customer Service 128

Customer Service Social Media Poor Customer Service Consumers 128

Kustomer

JUNE 24, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe and Vikas unearth the top problems facing CX leaders in the modern environment. When Your Employees are Engaged, CSAT Increases. This plays into having a pulse on your agents and their feelings about the company. Don’t do this.

B2C 87

B2C B2B Events Interaction 87

Kustomer

JUNE 24, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe and Vikas unearth the top problems facing CX leaders in the modern environment. When Your Employees are Engaged, CSAT Increases. This plays into having a pulse on your agents and their feelings about the company. Don’t do this.

B2C 59

B2C B2B Events Interaction 59