2001 Customer Base Innovation Technology 
CSM Magazine
AUGUST 3, 2021
Manu’s deep understanding of the needs of our customers and his rich perspectives from multiple markets will be invaluable in leading this new team.”. He brings extensive knowledge about McDonald’s global customer base to this role. Steijaert began his McDonald’s career as a field service consultant in 2001.
Natalie Petouhof
AUGUST 15, 2022
My path to a CX career started in 2001 at Peppers & Rogers Group. Their first book The One-to-One-Future (1993) described the approach of businesses nurturing relationships with each customer by collaborating with them and differentiating them. Original Article by Mila D’Antonio.
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ClearAction
MARCH 20, 2020
This is why ratings fall short in capturing your customers’ world. Now we have technologies that translate audio and video into text and quantification. Encourage customers to use video, pictures, or audio to express how well your brand is meeting expectations. Whatever is easiest for your customers is customer-centric.
PeopleMetrics
APRIL 28, 2015
Between 2001 and 2013, the number of large banks grew by 29% while small banks shrank by 24% (from 8,263 to 6,279) (Source: Mercatus Center at George Mason University (c) April 2014 The Financial Brand ). You should start your customer experience improvement by: Building a complete and deep understanding of your customer base.
Kustomer
APRIL 16, 2020
Let’s start with the customer and the experience that they want, whatever you want to offer them, and then let’s figure out where you appropriately position the bot versus the human being.” Only in the future, when innovations permit even further data for both bot and human, can they coexist in beneficial harmony.
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