CSM Magazine
MARCH 20, 2024
The firm collaborates with over 50 industry-leading contact centers, specializing in bespoke, technology-driven, CX-centric customer service solutions, ensuring an ideal partnership for any company, regardless of its size or sector, looking to outsource customer care. The expertise residing within Cynergy BPO’s leadership is unparalleled.
CSM Magazine
AUGUST 3, 2021
Manu Steijaert, Executive Vice President and Global Chief Customer Officer said: “Our customers are at the heart of everything we do at McDonald’s, and we have reached a pivotal moment when technology and data have begun to shape nearly every facet of the customer experience. There he managed restaurant innovation efforts.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Maru Group
FEBRUARY 7, 2022
In a market already in flux, neobanks and financial technology firms (fintechs) are maximizing this missed opportunity by providing customers with deeply satisfying experiences from start to finish. The distrust stems from the 2001 Corralito policies in Argentina restricting people’s ability to withdraw cash from their accounts.
Natalie Petouhof
AUGUST 15, 2022
My path to a CX career started in 2001 at Peppers & Rogers Group. Furthermore, they maintain that achieving high levels of innovation requires an empathetic company culture in which employees actively participate in delivering the next evolution of the CX instead of maintaining the status quo.
ShepHyken
MARCH 28, 2017
Do you want to embrace technology and provide your customers a better experience? Featured Interview: Shep begins his interview with Anthony Goonetilleke by asking if we have reached the point of HAL, the computer in 2001 A Space Odyssey? Should we be nervous or scared of that type of technology?
Centercode
MAY 18, 2021
Centercode was founded in 2001 as a way to connect technology innovators with their real customers through user testing. In 20 years, technology has changed significantly. But our mission — to remove friction in today's technology by helping companies perfect their products — has stayed the same.
TechSee
JANUARY 25, 2023
Below is a partial list of field service influencers who challenge the industry to up its game by innovating through technology or process improvements to improve service delivery. He architected the strategy and led IoT and M2M projects that leveraged technology to transform business processes and operations.
Expert insights. Personalized for you.
52 
Let's personalize your content