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Customer Satisfaction is Declining in the UK. Is the US Next?

Beyond Philosophy

Organizations do not invest what they should to understand the customer . Customer Experience design is often through the lens of the organization rather than from a customer’s point of view. I have been consulting on Customer Experience since 2002. Success comes from the blending of the two.

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Three Ways to Turn Data Into Experiences – Webinar

CX Workout - Ideas Blog

My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. StoryMiners was founded in 2002. Those are the kinds of things that change games and move markets.

Webinar 40
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article thumbnail

Three Ways to Turn Data Into Experiences – Webinar

CX Workout - Ideas Blog

My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. StoryMiners was founded in 2002. Those are the kinds of things that change games and move markets.

Webinar 40
article thumbnail

Three Ways to Turn Data Into Experiences – Webinar

CX Workout - Ideas Blog

My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. StoryMiners was founded in 2002. Those are the kinds of things that change games and move markets.