Beyond Philosophy

NOVEMBER 16, 2023

Before we get into that, let’s remember a foundational element of success in marketing and sales tactics: before you plan and execute, think about what you want to get out of it. For example, I’ve had my own company since 2002, and I’ve considered each area. However, there are other types, too.

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Sales 2002 Social Media Advertising 78

Beyond Philosophy

SEPTEMBER 26, 2019

When I started Beyond Philosophy back in 2002, nobody knew us. ” We discussed marketing efforts in our latest podcast. .” ” We discussed marketing efforts in our latest podcast. One of the things that came up was the question, when marketing an idea or organization, is any press good press?

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Books 2002 Sales Entertainment 110

Beyond Philosophy

DECEMBER 6, 2019

When I started Beyond Philosophy back in 2002, I could ascertain whether a company was customer-focused or not right away. Are you too focused on sales revenue? However, once the market reached its saturation point, the companies realized they were losing customers pretty fast (called churn). I wondered how I did that.

Net Promoter Score 171

Net Promoter Score Customer Centricity Airlines 2002 171

Customer Bliss

APRIL 11, 2017

Brian worked at Intuit from 2002 to 2013, ultimately serving as VP of Customer Experience and Business Excellence. (He The Intuit guys weren’t fans of market research: you overpaid for it, no one really used it, and it was easy to cross-tab your way out of bad data. About Brian. He arrived at that role in October 2007.)

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NPS Net Promoter Score 2003 2007 163

Beyond Philosophy

SEPTEMBER 24, 2020

It reminded me of 2002 when I first started talking about getting into Customer Experience. Apple did pull the existing technology together to address a saturated phone market with a unique and advanced approach. With a non-scientific approach, it is difficult to know what change affected sales the most.

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Net Promoter Score 2002 Presentation Customers 139

BirdEye

JANUARY 11, 2023

We’ll cover topics such as best practices for using social media marketing, content ideas, staying safe on social networks, and more. Its simple interface makes it incredibly user-friendly and features like Facebook Business Manager help businesses optimize the platform for advertising and marketing.

Social Media 98

Social Media Multi-Channel Advertising 2002 98

Magellan Solutions

APRIL 16, 2020

It also has several sales partners all over the world. Microsoft contracts part of their operations to sales companies based in the US. For their international operations, they outsourced sales teams who are natives to the location. Almost all P&G brands are known to outsource part of their operations, including sales.

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Telecommunications Wireless Automotive 2002 82

Gainsight

SEPTEMBER 28, 2022

You see, simplicity itself is quite possibly THE underlying principle and North Star that guides every SaaS founder’s visionary approach to starting a company in the first place—even more so than our old favorite term circa 2002-2020: “disruption.” ” And it’s easy to see why. Growth is hard.

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2002 Roadmap NPS Fashion 52

Solvvy

JULY 5, 2018

Back in 2002, Atlassian launched their first product, Jira. The company was tiny and their product was one of many in a fairly crowded market. Through a combination of investment and acquisition, they have grown to offer at least a dozen separate software products and a market cap of more than $4 billion.

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2002 2017 Virtual Agent Sales 48

Kustomer

FEBRUARY 25, 2020

By ignoring CX, brands are missing out on market share and revenue. At this time, retailers were starting to see online sales grow at a fast pace, especially for items that didn’t require you to touch them to feel confident in a purchase decision, such as electronics. Similarly, strong omnichannel companies see a 7.5%

Customer Experience 59

Customer Experience Omnichannel 2002 Customer Centricity 59

Kerry Bodine

APRIL 30, 2019

Since then, Net Promoter Score has become nearly ubiquitous in marketing and CX circles — and with good reason. And while Friendster (founded in 2002) paved the way for Myspace, and Myspace (founded in 2003) paved the way for our current social media giants, neither deserve credit in my book for sparking the customer experience discipline.

Events 59

Events 2006 Net Promoter Score 2007 59

Kerry Bodine

APRIL 30, 2019

Since then, Net Promoter Score has become nearly ubiquitous in marketing and CX circles — and with good reason. And while Friendster (founded in 2002) paved the way for Myspace, and Myspace (founded in 2003) paved the way for our current social media giants, neither deserve credit in my book for sparking the customer experience discipline.

Events 59

Events 2006 Net Promoter Score 2007 59

CX Journey

AUGUST 5, 2014

Image courtesy of henryfaber Is there anyone in your company who wants to use VoC/CX surveys as marketing tools rather than as customer listening tools? Tareq shared with me an article that suggested, nay, outright stated that "the easiest way to grow sales and double customer loyalty is to send a survey and then do nothing with the feedback."

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2002 Feedback Customer Satisfaction Article 62

Kustomer

JANUARY 14, 2021

You just have to look at a lot of these tools and processes to say, “Does marketing know what we’re doing on the support side? He’ll probably double click on that in just a second, but played in the call center space, knows customer service, dove into the sales space, really helped engineer and transform an inside sales team.

Multi-Channel 81

Multi-Channel Contact Center Customers Sales 81

Beyond Philosophy

OCTOBER 14, 2021

These organizations have disappeared because they didn’t adapt to a changing market. . When we first started with Beyond Philosophy in 2002, we worked with a water utility in the UK. So, an example of a Main Effect is something like, “advertising increases sales.” Remember Blockbuster, Circuit City, Kodak?

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2002 Culture Advertising Sports 78

Oracle

MARCH 14, 2019

Music in stores plays a large huge role in boosting happiness — and sales. In the past decade, consumers have focused on repaying debt, instead of increasing it, threatening overall retail sales. Background music. In addition, the choice in music also helps with brand identity, based on what best suits the target audience.

Customer Experience 69

Customer Experience 2002 Retail Consumers 69

Magellan Solutions

JULY 15, 2021

Out of those set meetings, you still need to factor in your closure rate when it comes to sales pitching. Lead Generation and Appointment Setting Services Help With the Digital Marketing Firms’ Expansion. The client specializes in social media, email, and affiliate marketing. Company’s Background.

Call Center 40

Call Center B2B Sales Retail 40

Beyond Philosophy

SEPTEMBER 19, 2019

I have been consulting on Customer Experience since 2002. There are times when you don’t need a personal experience, e.g., booking tickets late at night or buying staples for delivery from the market. Most people like that you remember how they like to interact with you, but many don’t like sales pitches all the time.

Customer Satisfaction 113

Customer Satisfaction 2002 Customers Books 113

SurveySparrow

APRIL 22, 2021

Getting the correct feedback from the people who matter, Be it your customers, employees, or even for market research, can do wonders for your business. Qualtrics XM has been touted as a pioneer in the online survey market and the likes of SurveyMonkey. . You can receive feedback from critical demographics and Target Markets.

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2002 Brands Feedback Measurement 52

Magellan Solutions

FEBRUARY 24, 2022

For this reason, every marketer’s top goal is to find leads and keep the sales pipeline going. But getting new leads can also be your biggest problem: More than six in 10 B2B marketers say their company has a hard time finding new people who might want to buy from them. Helps create sales ready leads.

Social Media 40

Social Media B2B B2C Sales 40

Magellan Solutions

MARCH 4, 2020

Some of the most common outsourced services are data processing, photo editing, e-commerce management , website design, and search engine marketing. India is now facing serious competition in the outsourcing market. The purpose of outsourcing was the movement of work to cheaper labor in Indian markets.

E Commerce 64

E Commerce E-support Call Center Government 64

C Space

JULY 21, 2020

eBay acquired PayPal in 2002 and spun it off in 2015. Motorway.co.uk , another used car marketplace, said it had enjoyed record sales of as much as £1.6m a day since it restarted sales with socially distanced collections in early May, almost a third higher than its previous peak just before the UK’s lockdown.

2020 52

2020 Brands Transportation 2002 52

Comm100

MARCH 8, 2017

According to Shaw, “When I started Beyond Philosophy, in 2002 the subject of Customer Experience was new. His areas of expertise include customer experience, marketing, social media, and the Cloud. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service.

Customer Service 0

Customer Service Chief Customer Officer Customer Centricity Consulting 0

Smith+co CX

JANUARY 30, 2018

“The purposeful, intentional and consistent implementation of customer experience is the staple diet for market leading brands.”. Customers in turn are becoming disillusioned with brands because despite marketers using the highfalutin’ language of customer experience, their reality falls far short. 2018 and You.

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SmartKarrot

APRIL 13, 2020

The Atlassian Corporation has reached billions in revenue even without an enterprise sales team, all by creating user-friendly software development, team collaboration, project management tools including JIRA and Confluence. A success rate like this is rarely found in the world, without even spending insane money on marketing.

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2020 2019 2002 2008 19

Kerry Bodine

APRIL 30, 2019

Since then, Net Promoter Score has become nearly ubiquitous in marketing and CX circles — and with good reason. And while Friendster (founded in 2002) paved the way for Myspace, and Myspace (founded in 2003) paved the way for our current social media giants, neither deserve credit in my book for sparking the customer experience discipline.

Events 18

Events 2006 Net Promoter Score 2007 18

Grade.us

AUGUST 15, 2017

Then in 2002 when WhiteWave sold Silk to Dean Foods their products became just “ natural. These individual problems cover the full gamut of pre–sales, order, fulfillment, satisfaction and general problems. The new owners made significant and drastic changes, causing customers to abandon the company in droves. · Consistency.

Customer Service 38

Customer Service 2002 Loyalty Customers 38

Beyond Philosophy

MARCH 24, 2022

As a marketer, using an influencer might be a way to promote your product or services. Back in 2002, I founded my global Customer Experience consultancy, Beyond Philosophy, I fancied myself an influencer on Customer Experience, and I was. That’s too much to ask of the non-conscious influences in your marketing strategy.

Social Media 15

Social Media Fashion Hotels 2002 15

CX Workout - Ideas Blog

OCTOBER 3, 2018

StoryMiners was founded in 2002. Those are the kinds of things that change games and move markets. That’s the way to improve your sales, etc. So with that as the basis, let’s talk a little bit about where I come from so you understand some of the thinking you’re going to hear today.

Webinar 40

Webinar Presentation 2002 Consulting 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

StoryMiners was founded in 2002. Those are the kinds of things that change games and move markets. That’s the way to improve your sales, etc. So with that as the basis, let’s talk a little bit about where I come from so you understand some of the thinking you’re going to hear today.

Webinar 40

Webinar Presentation 2002 Consulting 40

Natalie Petouhof

MARCH 6, 2017

She joined Google in 1999 as the company’s first marketing manager and led the initial development of several key consumer products including Google Images and Google Books. with more than a billion dollars in annual sales — making Chobani one of the fastest growing companies of its time. 1-selling Greek yogurt brand in the U.S.

Culture 40

Culture Competitive Advantage 2015 2012 40

Middlesex Consulting

FEBRUARY 19, 2017

30, 2012: Rolls-Royce, the global power systems company, today celebrated the 50th anniversary of 'Power-by-the-Hour', its pioneering approach to engine maintenance management that forms the basis of the company's market-leading CorporateCare® service. Rolls-Royce CorporateCare®, launched in 2002, added a range of additional features.

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2002 Airlines Wireless 2008 60

C Space

SEPTEMBER 21, 2020

As the streaming video market continues to thrive during lockdowns and the at-home entertainment boom, network Discovery plans to debut its direct-to-consumer streaming service — which will be called Discovery+ , according to a trademark filing — in the first quarter of 2021. Used car sales have grown this year.

2020 40

2020 Brands Entertainment Fashion 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

StoryMiners was founded in 2002. Those are the kinds of things that change games and move markets. That’s the way to improve your sales, etc. So with that as the basis, let’s talk a little bit about where I come from so you understand some of the thinking you’re going to hear today.

Webinar 9

Webinar Presentation 2002 Consulting 9

Qualtrics

JANUARY 7, 2020

The question may first be raised by someone in sales, but eventually an individual with decision-making power will need to determine whether taking or offering bribes is in line with the company’s values. Journal of Business Ethics (2002) 35: 327. Another leadership-level ethical choice might be around a product recall. Schwepker Jr.

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2019 Leadership Social Media Culture 26