Remove 2002 Remove Customer Experience Professionals Remove Employee Experience Remove Leadership
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Embrace New Ways of Thinking in 2016

Beyond Philosophy

More organizations have embraced the emotional side of the Customer Experience. This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. However, the Customer Experience movement has advanced. My Prediction .

2016 74
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Embrace New Ways of Thinking in 2016

Beyond Philosophy

More organizations have embraced the emotional side of the Customer Experience. This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. However, the Customer Experience movement has advanced. My Prediction .

2016 60
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How Bruce Temkin shaped the CX profession – and how he’s doing the same for XM

Qualtrics

From his influential thought leadership at Forrester, to founding the Customer Experience Professionals Association (CXPA) in 2011, it’s little wonder he’s known as the ‘Godfather of CX’. I facilitated sessions where employees at every level discussed their work environments with executives in the room.

2002 30