Customer Bliss

APRIL 11, 2017

Brian worked at Intuit from 2002 to 2013, ultimately serving as VP of Customer Experience and Business Excellence. (He Fred Reichheld had already written several books on loyalty. They wanted a more universal metric for customer satisfaction and, in March 2003, they implemented it at Intuit. About Brian.

NPS 163

NPS Net Promoter Score 2003 2007 163

SurveySensum

JULY 17, 2023

Make Shopping Easy & Fun In today’s competitive retail landscape, providing customers with an enjoyable and hassle-free shopping experience is crucial to winning their loyalty. By adopting similar strategies, retailers can create an environment that encourages customers to explore, engage, and enjoy their shopping journey.

Retail 52

Retail Customer Experience Sports Customers 52

SurveySensum

JULY 17, 2023

Make Shopping Easy & Fun In today’s competitive retail landscape, providing customers with an enjoyable and hassle-free shopping experience is crucial to winning their loyalty. By adopting similar strategies, retailers can create an environment that encourages customers to explore, engage, and enjoy their shopping journey.

Retail 52

Retail Customer Experience Sports Customers 52

GetFeedback

JANUARY 6, 2020

Winning CX initiatives–those achieving tangible benefits or a competitive edge–tend to include more stages (also known as touchpoints) in journey maps. customer feedback data), involving customers, and defining customer outcomes. . With that in mind, it’s important to prioritize customer personas by business value.

Customer Journey Mapping 195

Customer Journey Mapping B2C B2B Customer Journey 195

SurveySparrow

OCTOBER 19, 2020

The Internet has made it extremely convenient to collect data from customers and use them to make business decisions. With surveys, you will be able to understand what customers think about your product, about your service, how they feel at the interaction touchpoints and even get to know if they are planning to leave you or not.

Feedback 59

Feedback 2002 Events Customer Satisfaction 59

CX Journey

AUGUST 5, 2014

Tareq shared with me an article that suggested, nay, outright stated that "the easiest way to grow sales and double customer loyalty is to send a survey and then do nothing with the feedback." The article is based on research that was summarized in an HBR article in May 2002. Surveys are a touchpoint. Be genuine.

2002 62

2002 Feedback Customer Satisfaction Article 62