Michelli Experience

JANUARY 24, 2017

Often entrepreneurs reach out to me to discuss “customer-centricity” and the likely viability of their innovative products or services. In 2005, W. Her category creation is reflected in marketing imagery and the design of the female-centric experience. Swimming in a Blue Ocean”. Patrice did just that in creating GAC.

2005 111

2005 Customer Centricity Automotive Social Media 111

ijgolding

MAY 21, 2018

Without needing to ‘break sweat’, customers would keep coming back for more. Many businesses could rely almost entirely on their brand name – believing that they had embedded themselves in the hearts of consumers, they could sit back and watch the money pouring in. Is it poor leadership? My book, ‘Customer What? –

Retail 74

Retail 2005 2009 2013 74

Beyond Philosophy

NOVEMBER 28, 2017

CMC Thought Leadership Principal, Beyond Philosophy. Since 2005, over 50,000 respondents, in 49 countries and multiple b2b and b2c industries have participated in research incorporating the Hierarchy model emotions. 5) Recognize that company and product/service image and reputation are integral to customer perception of value.

B2C 83

B2C E Commerce Banking 2005 83

Second to None

JANUARY 22, 2019

Too often, brands blame a lack of technology or resources for their organizational problems. Since 2005, TeleSign has tapped into the world’s growing reliance on mobile text and web-based technology. The best brands, according to the TeleSign CEO, give the right message at the right time in the right way. In 2016, 62.9

2005 48

2005 Telecommunications 2018 Voice of Customer 48

Lumoa

JANUARY 23, 2018

Even if the feedback is read, it is not necessarily aggregated into leadership level in a way that would enable management decisions. Even if your customer service agent or customer insight analyst reads all the comments and even responds them, do you know what decisions you need to make in the leadership team?

NPS 121

NPS Financial Feedback Net Promoter Score 121

inmoment

MARCH 9, 2020

A glitchy app, devices that turn out to not be so intuitive, or long queues for help can devastate your customer service strategy. Companies must work overtime to ensure no customer gets left behind. Entangled Brands. Her journey is the byproduct of entangled brands and external forces. Where should she begin her story?

Customer Experience 52

Customer Experience Hotels Leadership Financial 52

C Space

FEBRUARY 11, 2020

Charles Trevail is the Global CEO of C Space and Interbrand as well as the host of Outside In , a customer centricity podcast. A leader in the consulting world for more than 20 years, Charles has a successful track record of reinventing companies, brands, and experiences through co-creation and collaboration with customers.

Net Promoter Score 52

Net Promoter Score Customer Centricity 2005 Banking 52