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APRIL 3, 2017

Build what your customers are telling you they want. When Amazon launched Prime in 2005, it was an unproven concept that many thought would end in failure. After one Amazon customer had his PlayStation gaming console stolen from his front porch before getting home to bring it inside, he felt defeated. And be patient.”

E Commerce 51

E Commerce 2005 E-support 2006 51

Comm100

AUGUST 23, 2018

In a way, each whipped the customer service industry into a frenzy when they came about, prompting the sale of products that would help companies remain relevant by establishing more and more ways of communicating with customers. But this, according to Murph Krajewski, VP of Marketing at Sharpen, is missing the point.

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40

Comm100

FEBRUARY 12, 2021

Sarah Chapman is a Customer Service Advisor at Co-operative Flexible Benefits , part of the Midcounties Co-operative family of businesses in the UK. Sarah has worked there since 2005 and continues still today to go the extra mile for her customers. Jennifer encapsulates so many aspects of a customer service champion.

2021 52

2021 2020 2005 Social Media 52