article thumbnail

Getting what you pay for: How Amazon’s membership fee retains customer loyalty

Service Untitled

In fact, according to Brand Key, a loyalty consulting agency, Amazon’s ratings dropped from 93% to 83% two days following the hike. For anyone not familiar with the Amazon loyalty program, there are estimated to be about 20 million Prime members in the United States. And why does this happen?

Loyalty 58
article thumbnail

Online Casinos that Offer Excellent Customer Service

CSM Magazine

There are many perks to playing on an online casino, from the welcome bonuses and seemingly endless ongoing promotions to the massive game libraries and generous loyalty clubs. It was launched in 2005 and is owned by the Betway Group. Customer service is one of a business’s most commonly overlooked yet essential parts.

article thumbnail

Loyalty Coalitions V3.0: greater benefits for consumers and brands

Currency Alliance

A spike in recent news around loyalty coalitions – both good and bad – signals the dawn of a new, vastly more profitable iteration of the coalition model. Even though Plenti failed[i], Amex’s effort showed belief in the coalition model by one of the biggest names in reward programs. In summary: V1.0 In summary: V1.0

Loyalty 36