5 Facts to End the ROI Debate on Customer Experience
Beyond Philosophy
NOVEMBER 10, 2014
Compare that to a member who gives the highest score — they are likely to remain a member for another six years.”. Customer Satisfaction results in a higher share price. In the United Kingdom, the NCSI portfolio earned a return of 59 percent from April 2007 to June 2011, and the FTSE 100 had a negative return of 6 percent.”
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