How the Smithsonian Built their Journey Map, with Samir Bitar [CB4]
Customer Bliss
MAY 10, 2016
Like many folks who attain a Chief Customer Officer level type role, Samir had been developing a robust visitor experience for just one of the 19 museums on the Smithsonian campus. Prior to joining the Smithsonian in 2008 Samir was the Executive Director of Noemie LaFrance’s SENS Production in Brooklyn, New York.
Let's personalize your content