LiveChat

APRIL 10, 2017

Authenticity has quickly become an essential quality for companies looking to increase their customer retention rates. But most customers didn’t actually expect anything more than a pre-recorded answer… right? Nowadays, communication between a company and its customers is pretty much the norm.

Customer Retention 28

Customer Retention Loyalty Programs Customers Social Media 28

C3Centricity

AUGUST 17, 2020

But most of them were only giving lip service to customer-centricity and very few were actually going beyond voicing their opinions. This is no longer possible as customers are sharing their experiences of companies and brands far more than just six months ago. RightNow Customer Experience Impact Report.

Customer Centricity 63

Customer Centricity Social Media Poor Customer Service Airlines 63

Retently

FEBRUARY 27, 2019

Despite this, sources disclose that 44% of companies spend more time and money on acquiring customers, whilst only 16% of businesses focus on reducing churn, putting up front the old wisdom that it’s cheaper to retain and delight an existing customer than to find a new one. Here’s where the term customer lifetime value comes forward.

Social Media 133

Social Media NPS Customers Feedback 133

C3Centricity

DECEMBER 3, 2018

Every few days there seems to be another customer service disaster that fills the newspapers and goes viral on social media. These usually happen when an organisation does not adopt a customer first strategy. Almost every single organisation, big or small, recognises the importance of their customers.

2016 59

2016 Poor Customer Service Social Media 2020 59

Tricia Morris

DECEMBER 4, 2015

A brand or organization’s customer service past cannot be changed, no matter how some wish it could. The ghost of customer service past haunts many organizations. Customer service is everything in the end.”. . “I made it link by link, and yard by yard…”.

Presentation 63

Presentation Customer Service Airlines 2010 63