LiveChat

APRIL 10, 2017

Do you remember your first sale? You remember the hard work you put into finding the perfect customer. Put simply: once you build a solid customer base, it’s essential that you shift your focus toward retaining customers and ensuring they remain loyal. 4 Main Tenets of Customer Retention. Of course you do.

Customer Retention 28

Customer Retention Loyalty Programs Customers Social Media 28

Service Untitled

MAY 13, 2010

Service Untitled The blog about customer service and the customer service experience. Employee responses are the best resource and most reliable method to gather customer feedback. photo credit: hi-lo Possibly Related Posts: All about customers Customers come to your business and buy services or products.

Blog 44

Blog Feedback 2010 2006 44

C3Centricity

AUGUST 17, 2020

89% of consumers have stopped doing business with a company after experiencing poor customer service. RightNow Customer Experience Impact Report. Walker forecast that by 2020, customer experience will overtake price and product as the key brand differentiator. Customers 2020 Report. CEI Survey.

Customer Centricity 63

Customer Centricity Social Media Poor Customer Service Airlines 63

C3Centricity

DECEMBER 3, 2018

74% of consumers have spent more due to good customer service (Source: Entechus.com). 89% of consumers have stopped doing business with a company after experiencing poor customer service. Source: RightNow Customer Experience Impact Report). Source: Customers 2020 Report). (Source: CEI Survey).

2016 59

2016 Poor Customer Service Social Media 2020 59

Retently

FEBRUARY 27, 2019

This is the moment when you need to get rid of sales pitches, look into specific customer needs, and suggest ways to solve their problems using your service/product. Data reveals that one-third of consumers are likely to switch brands after a single instance of poor customer service.

Social Media 133

Social Media NPS Customers Feedback 133