2010 Customer Service Representative Loyalty Poor Customer Service 
Service Untitled
MAY 12, 2010
I don’t know, but that employee cost this company future customers. Don’t argue with customers. Try to have real people answer phone calls , and before a customer service representative answers the phone, ask the employee to smile. Do toll-free numbers help customer service?
Tricia Morris
DECEMBER 4, 2015
According to Microsoft’s 2015 Global State of Multichannel Customer Service, 97% say that customer service is very important or somewhat important in their choice of, or loyalty to, a brand, and 62% say that they’ve stopped doing business with a brand due to a poor customer service experience.
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