Service Untitled
FEBRUARY 27, 2012
Power and Associates just released their survey which may or may not parallel big banks versus smaller institutions signing up new business practices, but a 5,000 customer survey results found a deflection rate of one in ten customers leaving large institutions last year because of high fees and lousy customer service.
Service Untitled
AUGUST 24, 2010
Of course the main factors of incompetence, rudeness, minimal training, and economic cutbacks have made their profound impact on negative customer service experiences, so why not help ourselves feel better, help to improve the company’s customer service, and earn some perks at the same time?
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Service Untitled
MAY 12, 2010
I don’t know, but that employee cost this company future customers. Don’t argue with customers. Try to have real people answer phone calls , and before a customer service representative answers the phone, ask the employee to smile. Employees have to be cooperative and flexible.
Tricia Morris
DECEMBER 4, 2015
According to Microsoft’s 2015 Global State of Multichannel Customer Service, 97% say that customer service is very important or somewhat important in their choice of, or loyalty to, a brand, and 62% say that they’ve stopped doing business with a brand due to a poor customer service experience.
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