Remove 2010 Remove Customers Remove E-support Remove Effort Score
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Customer Effort Score (CES) explained

Hello Customer

Customers nowadays want everything easy and we can't really blame them for that. Long queues, having to wait for hours to talk to customer support or browsing an old website that you have to refresh every 2 minutes. It can be the last straw that will make your customers leave you for someone else. CES: what is it?

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Best Quizlet Alternatives You Must Try in 2024 (Free Tools Included)

SurveySparrow

Here’s a free quiz template made with SurveySparrow… Personality Quiz Template Preview Template Use This Template Feel free to customize it if you like it. Key Features Variety of Quiz Templates: You can create personality, assessment, or score-based quizzes. Plus, they are image—and video-supported. G2 Rating: 4.7/5

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Avoid This Customer Service Mistake with Matt Dixon

Kustomer

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Matt Dixon from Tethr to reinvent what it means to delight your customers. Delight typically means going above and beyond customer expectations, so what is there to reinvent? Is Customer Delight Expensive?

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Podcast: Stop Trying to Delight Your Customers with Matt Dixon

Kustomer

In this episode of Customer Service Secrets , Gabe Larsen is joined by Matt Dixon to discuss creating an effortless experience for customers. Matt worked for a profit think tank and currently works at a company called Tethr, an AI platform that helps customers understand and interpret data. What Creates Disloyal Customers?

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Peek inside HubSpot’s customer-centric strategy: how to build a customer-obsessed culture  

Lumoa

Q&A with Michal Redbord , General Manager, Service Hub at Hubspot Previously we have shared how you can build a customer experience management processes in your company. Everyone and everything is customer experience. Revenue and growth is a function of happy customers. Navigate the blog post -> Chapter 1. It’s simple.