Hello Customer

JANUARY 6, 2022

Long queues, having to wait for hours to talk to customer support or browsing an old website that you have to refresh every 2 minutes. The customer effort score (CES) is a key metric that shows companies how simple or difficult it is for customers to do business with them. A little bit of history. Why should you consider CES?

Effort Score 98

Effort Score Net Promoter Score Touchpoint Metrics 98

Kustomer

NOVEMBER 25, 2021

So whether that’s data in Kustomer or whether that’s data from maybe your recorded phone conversations or chat interactions or other conversational data that, you know, many companies have recorded for years and captured for years, but they’ve never leveraged for any good purpose to really understand the customer experience.

Customer Service 98

Customer Service Customers 2010 Net Promoter Score 98

Kustomer

MARCH 12, 2020

Back in 2010 Matt Dixon wrote an article titled “Stop Trying to Delight Your Customers”, that went against all of the strategies companies currently use to create a positive customer experience and motivate meaningful interactions. So, the article you’re referring to, we wrote this article back in 2010.

2010 52

2010 Customers Multi-Channel Net Promoter Score 52

SurveySparrow

MAY 16, 2024

Key Features Variety of Quiz Templates: You can create personality, assessment, or score-based quizzes. Plus, they are image—and video-supported. You can set correct answers and decide a set score for each. The platform allows you to create interactive multiple-choice quizzes from scratch or use multiple free templates.

2024 52

2024 E-support 2006 2010 52

Lumoa

JUNE 28, 2018

HubSpot realized that when a customer starts using the software, there has already been a long journey to this point from initial discovery, blog articles or marketing and sales e-mails. Customer feedback on customer support-related touchpoints is 98% of the time very positive. Chapter 4: Act.

Customer Centricity 64

Customer Centricity Culture NPS Net Promoter Score 64