Second to None

MARCH 22, 2019

They avoid face-to-face interaction. Gen Zers, those born roughly from 1995-2010, are beginning to trickle into the workforce and become routine contributors in the economy. They will not stop arguing over who is considered a ‘true 90’s kid’. But Millennials are being overtaken by the new cohort in town.

Connections 75

Connections Brands 2008 Social Media 75

Second to None

MARCH 22, 2019

They avoid face-to-face interaction. Gen Zers, those born roughly from 1995-2010, are beginning to trickle into the workforce and become routine contributors in the economy. They will not stop arguing over who is considered a ‘true 90’s kid’. But Millennials are being overtaken by the new cohort in town.

Connections 63

Connections Brands 2008 Social Media 63

Kustomer

NOVEMBER 25, 2021

When agents are equipped with the right CRM and other data structuring tools they will be able to drive more success and loyalty. So, the article you’re referring to, we wrote this article back in 2010. So, it’s not even that delighting customers doesn’t lead to loyalty. Is Customer Delight Expensive?

Customer Service 98

Customer Service Customers 2010 Net Promoter Score 98

Kustomer

MARCH 12, 2020

Back in 2010 Matt Dixon wrote an article titled “Stop Trying to Delight Your Customers”, that went against all of the strategies companies currently use to create a positive customer experience and motivate meaningful interactions. So, the article you’re referring to, we wrote this article back in 2010.

2010 52

2010 Customers Multi-Channel Net Promoter Score 52

LiveChat

APRIL 10, 2017

Before we dive into all this talk about customer retention, let’s look back on a typical interaction between Cheers bartender Sam and loyal patron Norm: “-Beer, Norm?” As your customers can potentially come from all walks of life, it’s essential that you don’t take a “one size fits all” approach when interacting with them.

Customer Retention 28

Customer Retention Loyalty Programs Customers Social Media 28

SmartKarrot

JANUARY 22, 2021

1995 – 2000: The Rise of Customer-Centric Business Outlook 2000 – 2005: Customer Relationship Management and Marketing Automation Platforms 2005 – 2010: Automation and Marketing plugs in Engagement and Sales. 2005 – 2010: Automation and Marketing plugs in Engagement and Sales. Loyalty programs have a great say in here.

Presentation 10

Presentation Customer Success 2005 2010 10

Currency Alliance

MARCH 9, 2021

Headless loyalty systems are API-first loyalty platforms that enable any customer-facing platform to integrate loyalty marketing functionality into their Customer Experience (CX) via API. The loyalty industry still operates mostly on tightly-integrated legacy technology platforms, in which changes are slow and expensive.

Loyalty 59

Loyalty Customer Engagement Engagement Banking 59