Natalie Petouhof
SEPTEMBER 1, 2016
Tweet The phrase “customer service is the new marketing” has gained popularity with brands realizing that poor customer service takes current, and even potential customers, out of the marketing funnel. Customer care extends far beyond the traditional call center. Think about it.
Service Untitled
JULY 3, 2012
Wachovia turned into Wells Fargo in March 2011. They also promised to have more in-house personnel to assist customers and to become more efficient. Why not make call centers more customer friendly? New bank fees not conducive to customer satisfaction Bank of America is reaping in some heavy criticism since.
PeopleMetrics
JANUARY 28, 2021
Audrey Squaresky: I'm Audrey Squaresky - I'm the Director of Customer Experience here at PeopleMetrics. I joined PeopleMetrics in 2011, so I'll hit the 10 years milestone at PeopleMetrics very soon and I'm really happy about it. Ripal, you joined right around 2011. Ripal Patel: Hi, my name is Ripal Patel. What was the.
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