Customer Bliss

NOVEMBER 1, 2016

Brenda Wensil is the Chief Customer Officer at the Department of Education Federal Student Aid Office. It was interesting to talk with her about establishing roles, defining processes, and setting priorities within the context of serving millions and millions of important customers. Episode Overview. About Brenda.

Chief Customer Officer 118

Chief Customer Officer Social Media 2011 Call Center 118

Customer Bliss

JULY 26, 2018

That’s right, when your customers are the employees within a group of government agency partners, you’ve got a lot of work cut out for you. Today, we’ll hear from William Chumley , the Chief Customer Officer for the Governor’s Office of Information Technology for the state of Colorado.

Government 111

Government Chief Customer Officer Roadmap Document 111

Kustomer

SEPTEMBER 3, 2020

Generally, average handle time is not going to correlate at all to customer loyalty or to a meaningful metric in most environments. Chief Customer Officer 2.0 Yeah, I mean, it’s hard to put a pin on that. I mean, if we look at even like the CXPA, I mean that’s only, shoot, nine years old. Gabe Larsen: (02:36).

Marketing 52

Marketing Effort Score Metrics Loyalty 52

SurveySensum

JULY 14, 2020

Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. She is now Chief Customer Officer at ClearAction Continuum. LinkedIn : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 6, 2020

She is known globally for transforming businesses to earn customer-driven growth. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. Jeanne Bliss guides the achievement of business growth through leadership bravery and elevated business practices. Lynn Hunsaker.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

She is known globally for transforming businesses to earn customer-driven growth. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. Jeanne Bliss guides the achievement of business growth through leadership bravery and elevated business practices. Lynn Hunsaker.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Horizon CX

DECEMBER 27, 2019

His research was then fully published in 2006 in a milestone book titled The Ultimate Question and revised and expanded even further in his follow-up publication in 2011 titled The Ultimate Question 2.0. This blog is a summary of those findings.

Net Promoter Score 52

Net Promoter Score NPS B2B Metrics 52