Experience Investigators by 360Connext

MAY 20, 2015

In fact, customer complaints via social networks has nearly doubled from 19% to 35% since 2011. These customers will feel anger whenever they see your brand represented and show that anger to the world. Contact us to start a living customer journey map. Touchpoint Inventory. Training, online events and webinars.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

delighted

APRIL 19, 2019

Relationship surveys are great for understanding how loyal customers are to your brand, but as we’ve said earlier, the feedback does tend to be high-level, and will likely cover the entire customer journey. A transactional customer feedback survey is tied to a specific customer interaction with your brand.

Measurement 58

Measurement Customer Experience NPS Touchpoint 58

delighted

APRIL 19, 2019

Relationship surveys are great for understanding how loyal customers are to your brand, but as we’ve said earlier, the feedback does tend to be high-level, and will likely cover the entire customer journey. A transactional customer feedback survey is tied to a specific customer interaction with your brand.

Measurement 40

Measurement Customer Experience NPS Touchpoint 40